Troubleshooting Guide | Order Mover | 048483-1
Resolution : If a hardware issue is detected, the whole stopper assembly should be replaced.
Possible cause : issue with associated SEW card
Resolution : refer to the dedicated part
Possible cause : ghost tote
What to check : on the Maintenance Page, check if totes are memorized by the PLC but sensors not
activated.
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Resolution : perform a “CLEAR” on downstream conveyor steps.
Possible cause : roller motor or SEW cards issue
Possible cause : logic supply failure
What to check :
On the Maintenance Page, look for “Device disconnected” errors.
Check on the SEW cards if any indicator LEDs are lit.
Resolution :
Check that all circuit breakers are closed in the main electrical cabinet.
Check all connectors on the yellow ASI line are connected where they should be.
Check the power supply in the C11 cabinet for any fault.
Possible cause : power supply failure
What to check :
Switch to manual mode and check if roller motors on downstream conveyor steps can move. If several
adjacent steps cannot move, it may indicate a power supply failure.
Look for “Power supply out of range” errors on the Maintenance Page.
Resolution :
Check that all circuit breakers are closed in the main electrical cabinet.
Check that all 380V (black round) cables are connected where they should be.
Use the Technical File to identify which CAR cabinet is supplying the faulty zone.
Inspect this CAR cabinet (under the conveyor frame) and the black ASI wire coming from this cabinet.
Replace the power supply in the CAR cabinet if faulty. Replace the black ASI wire if damaged.
Possible cause : detection cells problem
What to check : on the Maintenance Page, check if cells are activated or in error without any tote
present, or if any cell is not activated while there is a tote present.
Check if cells are clean and well aligned (for cells on clip holders). Add screenshot
Check the cells status feedback on the maintenance page when placing your hand above.
Resolution : replace a cell which does not behave properly.
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